Frontier Communications 911 Service Outages to be Investigated

During the Arizona Corporation Commission’s monthly Open Meeting on June 8, commissioners voted to direct staff to open investigate public health and safety concerns with Frontier Communications 911 service.

Commissioners have raised concerns about 911 outages throughout Frontier’s rural Northern Arizona service territory over time. The Commission has received reports of over a hundred hours of 911 outages. The Commission voted to open a docket to investigate causes of these reliability issues.

Through the investigation process the Commission will analyze the adequacy of the company’s equipment, including requiring the addition of redundant systems, and develop a plan to remedy 911 outages moving forward.